At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!
What you’ll do:
Build and execute a clear and concise first-party CRM and customer lifecycle management strategy
Drive customer lifetime value and retention through providing analytical thought leadership
Serve as driving force for cross-functional goal-setting with respect to desired customer lifecycle outcomes
Work closely with cross-functional and local market teams to set up a clear roadmap and target for the customer retention and loyalty plan
Be super data-driven in assessing opportunities, determining segmentation & targeting, and evaluating the impact
Collaborate with product management to increase client satisfaction through cohesive strategies, ultimately with the aim to improve segment targeting
Design & learn from experiments to improve the performance of tactical CLM campaigns, use data to optimize and formulate operation plans
What you’ll need:
10+ years of experience in a product, digital marketing, or strategy role, ideally at a consumer start-up or eCommerce company
Strong communication and interpersonal skills, including the ability to put together and deliver persuasive presentations to senior management
Project management experience - ability to juggle multiple work streams, collaborators, and stakeholders
Experience in launching CRM campaigns and/or lifecycle experiments is a plus
Experience working in a regional/global role is a plus
Strong data background with a fundamental understanding of statistics - ideally comfortable with SQL to do data exploration and derive insights
Experience in using marketing cloud tool e.g. Salesforce MC, Adobe Campaign, Braze, Iterable, MoEngage etc. is a plus
Understanding of HTML and CSS is a plus
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
Hold on, you're being redirected to the application form.
Associate Manager, Social Media & Content, Thailand | R-1854 | Bangkok | Bangkok | Marketing | At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast... | ||||
Vertical Planning, Strategic Manager | R-1973 | Bangkok | Bangkok | Marketing | At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast... | ||||
(Vietnamese Speaking) Customer Experience Specialist | R-1934 | Taipei | Taipei City | Taiwan | Taipei | Customer Experience | At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast... | ||
Contractor - HRIS & Reporting | R-1967 | Kuala Lumpur | Kuala Lumpur | People & Culture | At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast... | ||||
Associate Manager, Business Development, Taiwan | R-1872 | Taipei | Taipei | Sales & Business Development | At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast... | ||||
Associate, Business Development, Taiwan | R-1924 | Taipei | Taipei | Sales & Business Development | At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast... |
Hold on, you're being redirected to the application form.
Klook uses cookies to provide you with personalised content. You consent to cookies if you click "I Accept". If you click "I Do Not Accept", you may be provided with a deteriorated user experience. You can change your settings any time by clicking on the 'Settings' link on the top right of your device. You can find out more about how we use cookies at https://www.klookcareers.com/privacy.