Plant

Client Success Manager

Manila

R-2050

Client Success Manager

  • Manila

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

Do you want to be a part of a team that’s connecting millions of free and independent travellers to new attractions and experiences through technology every day?

What you’ll do

  • Driving commercial strategy

    • Act as a trusted partner and advisor on supply strategy to our supply team

    • Co-own supply relationships with our supply partners and drive the team to develop strategic partnerships at both senior and middle management level 

    • Develop and scale wholesale supply strategy and solutions focusing on growth, pricing and distribution optimisation through operations and systems

    • Formulate and execute go-to-market plan to maximise business opportunities

    • Coordinate market alignment and report to leadership on the latest development 

  • Solution planning

    • Gather requirements and inputs from stakeholders and key SMEs to formulate best-in-class wholesale supply solutions with solution owner and ops team

    • Partner with SMEs across the business to develop a standardised and scalable long term solution

    • Design and facilitate solution  training programmes to the supply team

  • Competitor analysis/sourcing

    • Perform competitive benchmarking and market monitoring to evaluate relevant business impact

  • Project management

    • Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

    • Ensure communication and alignment between all key functions internally including, Business Development, R&D, Finance, Marketing etc.

What you’ll need

  • 5+ years work experience in strategy, business development, account management, or consulting role (Travel/OTA/e-commerce industry  is preferred)

  • Excellent written and verbal skills in English, Mandarin (verbal and written) is an added advantage

  • Proficiency in PowerPoint and Excel is a must

  • Understanding of B2B distribution and API integration is a plus

  • Strong commercial sense, as well as analytical, written and verbal communications skills

  • Confident, self-motivated and goal-oriented

  • Globally-minded and comfortable working with people from different cultural backgrounds

  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required

What you’ll get

  • An awesome team of international colleagues 

  • A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead

  • An environment that values and supports your growth 

  • Ownership of projects with real impact

  • No boredom! Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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