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Associate Manager/Manager, Fraud Prevention

Kuala Lumpur

R-1449

Associate Manager/Manager, Fraud Prevention

  • Kuala Lumpur
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you will do:

  • Lead and standardise SOPs for fraud prevention operations including setting team structure, KPIs and general management

  • Daily screening of risky transactions flagged by fraud prevention tools or through manual interventions

  • Perform evaluation of transaction risk and follow-up actions such as liaison with the customer and payment institutions for further verification

  • Communication with internal teams and external parties such as payment gateways, banking institutions as needed for the resolution of payment-related issues

  • Monitoring daily transactions and identifying emerging trends in suspicious payment patterns

  • Develop the team to evaluate transaction risks and be able to execute operations independently and efficiently

  • Identify emerging trends in suspicious payment patterns to significantly reduce and prevent future losses

  • Drive projects and process improvements to further enhance fraud team capabilities

What you will need:

  • A bachelor’s degree in any discipline

  • At least 5 years of working experience in service industry, customer support or call centre

  • Having supervisory or team lead experience is mandatory

  • Proficient in both Chinese Mandarin and English (both verbal and written)

  • Proficient in Microsoft Office and Google Suite applications

  • Strong in data analysis, presentations and project management

  • Strong written and verbal communication skills to communicate clearly and effectively with internal and external stakeholders

  • Able to work both independently and collaboratively in a team environment

  • Keen attention to detail in completing tasks accurately and thoroughly

  • A strong understanding about payments and loss prevention for digital services and content

  • Programming languages (HTML, CSS, JavaScript, VB Script, SQL) to drive process automation will be an added advantage

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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