Manager, People Operations (Regional Scope)

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

About this role

This role provides excellent people services to our Klookers globally, ensuring compliance with local regulations whilst continually improving our people processes to create a positive impact to our employee experience.You will report directly to our Director for People Infrastructure and Operations. The ideal candidate should be experienced in regional HR operations and people management, have a strong sense of accountability and be a strong driver for continuous improvement.

About People & Culture

We’re shooting for the stars… and we need the right people to get there. At People and Culture, we find, hire and engage the incredible Klookers who fuel our success. We make Klook a fantastic place to work for our diverse workforce by shaping our culture, cultivating a great employee experience and providing opportunities to learn and explore new skills. 

What you'll do

• Lead and build people policy, process and programs, fixing root cause issues and recommending developments where necessary to help scale people operations to support a flexible global company appropriately

• Provide HR operational support for key Asian Markets to manage the entire employee lifecycle -  including onboarding, contracts, visas, payroll, benefits, tax, ESOP, insurance, people movements (job changes/ employee transfers) and offboarding - whilst ensuring local compliance and ensuring a consistent employee experience

• Collaborate with both internal and external stakeholders to provide timely, accurate and appropriate advice on people processes and to manage changes/enhancements in people tools, systems and processes - stakeholders include but are not limited to employees, HRBPs, P&C central teams, Finance and payroll vendors

• Monitor cases and requests, provide direction and act as an escalation point for the Local People Operations community on exceptions, complex issues and cases that may require special handling

• Ensure transactional operations and record maintenance are accurate and efficient by executing or implementing regular quality checks on workflows for proper control and audit measures

• Manage accuracy and maintenance of key employee data. Champion data integrity and confidentiality; using people data to define and track key metrics to analyze program trends and effectiveness

• Ensure people operation SOPs, business processes and regulatory/compliance requirements are updated and documented

• Identify gaps or conflicts in existing processes and proactively monitor and measure internal control effectiveness, develop and own action items to remediate identified issues; with an aim to promote employee self-service where appropriate

• Facilitate and deliver of in-house training programs when necessary to ensure local teams are adequately trained

• Participate and provide key HR operational advice across various P&C programs and projects locally and globally which will bring positive impact to overall employee experience

What you'll need

• Bachelor’s Degree in Human Resources, Business Administration or other related field and a minimum of 2 years of experience overseeing the execution of HR operations initiatives.

• 5 years experience in HR Generalist role in a shared service company

• People management experience is a plus

• A strategic mindset that can link strategy with operational requirements, while maintaining a hands-on approach in delivering operational HR services

• A proven ability to prioritise, manage time, meet deadlines and work effectively in a fast-paced dynamic environment

• Proven ability to build credibility with and gain commitment from key stakeholders

• Working knowledge of WorkDay would be an added advantage

• Experienced in managing multiple projects in a fast-paced enterprise, across different geographic locations.  Knowledge of Asia local labour laws is a plus

• Strong communication skills in English. Mandarin (verbal/written) language skill is an advantage (to liaise with teams in China)

• Ability to routinely take initiative to identify issues and solve problems; thoroughly analyze information and make timely recommendations with minimal supervision

• A start-up attitude – highly collaborative with an entrepreneurial, ‘roll-up-your sleeves’ attitude

• Happy to work independently when required

• Globally-minded and comfortable working with people from different cultural backgrounds and in different time zones

• Fully vaccinated from COVID-19

What you'll get

• An awesome team of international colleagues 

• A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead

• An environment that values and supports your growth 

• Ownership of projects with real impact

• No boredom! Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.