Plant

Associate, Business Development (Japanese speaking)

Taipei

R-2106

Associate, Business Development (Japanese speaking)

  • Taipei
  • Full Time

About Klook


Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!
 
It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What you’ll do

  • Support the development and maintenance of a high-quality portfolio of attraction, tour, transportation and activity products for Klook’s rapidly growing, global customer base. 

  • Account Management: Interact with our merchants (Mostly long tail merchants in Experiences and Mobility verticals) to update, renew their product information to the latest version, and take care of booking / cancellation status, customer services related issues.

  • Optimization: Continuously ensure the quality of products, in terms of pricing, inventory, and content, maintain a market leading position at all times.

  • Coordination: Work closely with various functions in the company (both in Japan office as well as global offices) - supplier operations to improve efficiency, customer services to drive satisfaction and repeats, payment team to ensure timely settlement, tech team to run test bookings and make sure the API connection is done in the right way. Flexibility and attentiveness to details are essential in our fast paced environment.

  • Account Support: Provide training and daily operational support to suppliers on our processes and tools.

What you’ll need

  • >3 years work experience, experience with travel products such as attractions, activities, tours and transportation preferred

  • Strong commercial sense, as well as analytical, written and verbal communications skills

  • Fluent in Japanese (ability to interact with Japan companies)

  • Emailing, reading and writing in English is a mandatory

  • Confident, self-motivated and goal-oriented

  • Globally-minded and comfortable working with people from different cultural backgrounds

  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required

  • Ability to prioritize work based on strategic importance and level of impact on business


 

仕事内容

  • Klookの急成長するグローバルな顧客基盤のために、アトラクション、ツアー、交通、アクティビティ等の高品質なポートフォリオの開発と維持をサポート

  • アカウント管理: マーチャント(主にエクスペリエンスとモビリティのロングテールマーチャント)と連絡を取り、商品情報をアップデート。また予約・キャンセルの管理、カスタマーサービス関連への対応

  • 商品の価格、在庫、コンテンツなどの面で、常に商品の品質を管理し、市場をリードするポジションを維持

  • コーディネーション:社内の様々なチーム(日本オフィスとグローバルオフィスの両方)と密接に連携し、サプライヤーの効率化、カスタマーサービス満足度及びリピート率向上、スムーズな決済、テストブッキングとAPI接続の確認等を推進。柔軟な姿勢と細部への配慮は、当社のような速いペースで進む環境においては不可欠な要素です。

  • アカウントサポート :サプライヤーに対して、当社のプロセスやツールに関するトレーニングや日々の業務サポートを提供


 

対象となる方

  • >3年以上の実務経験(アトラクション、アクティビティ、ツアー、交通機関などの旅行商品に関する経験があれば尚可

  • 高いビジネスセンスと分析力、文章力、コミュニケーション能力

  • 日本語が堪能であること(日本企業とのやり取りが可能であること)

  • 英語でのメール、読み書きができること(必須)

  • 自信にあふれ、自発的で目標達成志向のある方

  • グローバルな視野を持ち、異なるバックグラウンドを持つ人々と仕事をすることに抵抗がない方

  • 起業家精神に溢れ、協調性があり、自主的に行動できる方

  • 戦略とビジネスへの影響度に基づいて仕事の優先順位付けができる方

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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