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Senior Manager, E-Commerce Insight & Analytics

Hong Kong SAR

R-1493

Senior Manager, E-Commerce Insight & Analytics

  • Hong Kong SAR

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What You Will Do:

  • Work closely with local marketing team and product/tech team to ensure new platform features are tested, implemented, and optimized. 
  • Collaborate closely and bridge with regional marketing and supply teams to ensure the best match-up of supply and demand 
  • Track customer and platform performance metrics (including user segment growth and platform circulation) and implement mechanisms to improve the user experience and conversion rate when using our product 
  • Develop strategy, standards and best practices for merchandising (discounting, timing, product selection, banner/billboard placements, creatives/copy, etc.) 
  • Monitor critical metrics of all functions, and derive actionable insights to fine tune strategies and planning 
  • Ensure all teams focus on the key priorities based on the OKRs by designing the weekly meeting agenda and facilitating the conversation 
  • Support GM on the planning and evaluation of new business initiatives 
  • Audit platform UX/content quality regularly to make sure a high quality is maintained 

What You Will Need:

  • Project Management Experience - clarity of thought and ability to juggle multiple work streams and work cross functionally towards aligned goals

  • Minimum 5 years of experience in a digital marketing role 

  • Bachelor’s degree in any discipline

  • Ability to identify, prioritize, and drive improvements in operational processes and supporting technology

  • Strong business acumen and negotiation skills

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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