At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!
What you'll do:
Acquisition: Acquire a diverse range of Hotels from assigned market/territory
Account Management: Cultivate strong relationships with partners including understanding the partners wants and needs in order to help maximize their sales potential on Klook. Communicate Klook’s business strengths and brand value to suppliers, and create merchant success plans for long term sustainable partnership. Provide training and daily operational support to suppliers on our processes and tools
Optimization: Commit to maintain a competitive pricing, sufficient inventory, realistic content, exclusive privileges product in the market
Campaigns & Strategies: Develop cross-functional strategies to elevate business opportunities and verticals. Involved in monthly BD campaign coordinations, including coming up with innovative campaign ideas. Negotiate for competitive pricing and exclusive deals with merchants and partners. Reporting results which meet expectations of the market trends, business partners and customers
Goals: Achieve and exceed weekly and monthly KPIs
Market Intelligence: Provide relevant analysis and statistics on identifying market trends and competitor updates
Supporting: Onboarding of products and coordinating with merchants, collaborating with various functions in the company - such as marketing, supplier operations, tech, customer service, finance etc
What you'll need:
3-5 years of experience in Business Development or Account Management
Familiarity with Travel/Tourism products, especially the Hotel industry would be advantageous. Understanding how API and Channel Manager connectivity works is a plus
Prompt, organised and meticulously motivated to prioritise tasks on hand and to improve Klook merchant experience
Analytical with a strong bias for data-based decisions, able to gather and synthesize data from multiple sources
Excellent problem-solving skills. Open to administrative tasks
Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapts to varied situations
Comfortable with (MS Office, Google Docs / Sheets / Slides. Experience in Salesforce will be a plus
A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required.
Team player with the ability to work across a matrix environment in a fast-paced and fast-evolving environment
Fully vaccinated from COVID-19
What you'll get:
An awesome team of international colleagues
A rare chance to build a global travel and leisure brand with a loooong runway of opportunities ahead
An environment that values and supports your growth
Ownership of projects with real impact
No boredom! Every day is a new exciting challenge
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
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