Plant

Associate Manager, Marketing Planning & Operations

Hong Kong SAR

R-2334

Associate Manager, Marketing Planning & Operations

  • Hong Kong SAR
  • Full Time

About Klook


Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!
 
It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What you’ll do?

  • To be the Central Gatekeeper of Marketing Efficiency - work with Finance and Corporate Planning team on the company-wide budget planning and review process, monitor and evaluate the performance of key markets and marketing channels, and ensure overall marketing efficiency is achieved vs company targets

  • To drive Company Mega-campaigns at a Global Scale - manage the global campaigns by working closely with key stakeholders (e.g. local marketing, brand and comms, platform team, supply vertical teams). Key responsibilities are ensuring project progress / spend / forecast is on track, timeline, performance reporting.

  • To Enhance Communication and Collaboration across MKT teams - be the main point of contact for local marketing and central marketing teams, facilitate discussions on cross teams topics by running regular performance review meetings, and draw insights and actionable outcome from regular reporting

  • To improve Process Efficiency and Control - to review the existing operational processes / procedures within the Demand BU, identify potential improvement areas, execute the proposed changes, monitor the results and gather learnings. (e.g. Marketing toolkit, admin portal)

  • To drive and grow potential business opportunities - be accountable for overall project management, build out foundations for consumer projects (e.g. e-Gift Cards, buy-now-pay-later), evaluate pilot results / document learnings, scale up e.g. expand to other markets when opportunities arise.

What you’ll need?

  • 4-5 years experience preferably in industries like tech startups, consulting or ecommerce (i.e. fast paced environment)

  • Strong change management skills with track records of cross-departmental projects & ability to manage both internal and external stakeholders well.

  • Experience in Marketing, and/or process design and optimisation is preferred

  • Strong analytical skills.  Excel proficiency is highly preferred.

  • Fluent in spoken and written English and Chinese. 

  • Eager to work in small team and fast-paced environments

  • A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required

  • Globally-minded and comfortable working with people from different cultural background and in different time zones

  • Bachelor's degree or above

 

What you’ll get?

  • The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future

  • An environment that values honesty, transparency and respect with awesome co-workers globally

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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