Associate Manager/Manager, Business Development

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you’ll do

• Acquisition: Acquire high potential suppliers and bring them onto the Klook platform.  Support onboarding of products and coordinate with operations, content, editorial and quality control teams.

• Account management: Cultivate relationships with partners to help maximize their sales potential on Klook’s various distribution platforms.  Communicate Klook’s business strengths, brand value and differentiation to suppliers.  Maintain dedicated market accounts with price competitiveness, seasonal promotions and bundling suggestions.

• Optimization: Continuously ensure the quality of products, in terms of pricing, inventory, and content - maintain this at a market leader position at all times. 

• Coordination: Work closely with various functions in the company - marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and finance to ensure accurate payment and minimize risk.  Flexibility and attention to details are essential competencies in our fast-paced environment.

• Market updates: Support vertical/market leaders to identify market trends and provide market & competitor updates through on-going research and feedback.

• Delivery: Success in delivering on product portfolio and sales targets, as well as other strategic KPIs as agreed with the senior team.

• Collaborate: Work with various teams with diverse working cultures, located in different Klook offices. 

What you’ll need

• >3 years relevant work experience with OTA/e-commerce experience a plus. 

• Familiarity with travel products, experience with hotels, attractions, activities, tours and transportation preferred.

• Capacity to handle uncertainty and ambiguity, and a fast-paced work environment.

• Ability to prioritize work based on strategic importance and level of impact on business.

• Strong commercial sense, as well as analytical, written and verbal communications skills.

• Fluent in French and a bonus would be German.

• Confident, self-motivated and goal-oriented.

• Globally-minded and comfortable working with people from different cultural backgrounds.

• A start-up attitude – highly collaborative with an entrepreneurial, ‘roll-up-your sleeves’  attitude.

• Happy to work independently when required.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.