Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!
It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?
Associate Director, Business Development - Singapore, Philippines and Malaysia (Based in Singapore)
Sales and Business Development are a group of explorers, always looking for your next favorite adventure. We work with businesses on the ground to find new experiences for our users, negotiate exclusive deals and unleash our merchant partner’s full potential through account management.
What you'll do :
Provide direct leadership to a team of business development managers who manage a portfolio of hotels in Singapore, Malaysia and Philippines. You will provide them with impactful and inspirational leadership, coaching and mentorship, motivates and develops the diverse organization to provide a consistent and excellent service to its hotel partners, while over-achieving against goals
Work with various stakeholders across different functions to optimize supply to match demand trends and evolving supply to create new demand trends. Lead and inspire the teams by communicating the strategy and market insights
Collaborate with various stakeholders to solve intractable issues impacting the business, growing the potential of your teams to further succeed
Support your team in influencing external decision makers to partner with Klook and demonstrating what negotiations look like to achieve Win-Win for both parties
Apart from managing the team, you required to maintain a high-quality portfolio of hotel products for Klook’s rapidly growing, global customer base
Co-ordinate with operations team to support onboarding of products in an effective and efficient manner
Cultivate relationships with key partners to help maximize their sales potential on Klook’s various distribution platforms. Communicate Klook’s business strengths and brand value to suppliers
Continuously ensure the quality of products, in terms of pricing, inventory, and content, maintain a market-leading position at all times
Work closely with various functions in the company - marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and repeats, finance to ensure accurate payment and minimize risk
Flexibility and attentiveness to details are essential in our fast-paced environment
Support market leaders to identify market trends and provide market & competitor updates through on-going research and feedback
What you’ll need :
Experience in ensuring success in hotel acquisition, delivering on product portfolio and sales targets, as well as other strategic KPIs as agreed with the senior team.
Capacity to handle uncertainty and ambiguity, and a fast-paced work environment.
Ability to prioritize work based on strategic importance and level of impact on business.
At least 8 years of work experience Business Development, preferably in E-Commerce or OTA supply.
Strong commercial sense, as well as analytical, written and verbal communications skills
Confident, self-motivated and goal-oriented; sales-driven
Globally-minded and comfortable working with people from different cultural backgrounds
A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that’s not afraid to work independently when required.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
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