Localization Program Manager

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

 About Content Management 

The Content Management team is the driving force behind the content on Klook platforms. We support global business growth by allowing our customers to book products and services seamlessly and securely in their native language — 13 languages and counting!

What you’ll do

• Manage Klook's localization program, end to end Localization Projects and large cross-functional initiatives working closely with language specialists, internal business partners, external vendors and other departments

• Manage a team of linguists across APAC markets to drive localization strategy centrally according to the overall company directions

• Design and implement efficient and scalable end-to-end localization frameworks for multiple verticals and diverse content types

• Set up projects in the CAT tool, resolve CAT-tool related issues and address knowledge gaps

• Proactively identify and prioritize technical and process issues that affect localized product relevancy, quality, and functionality

• Lead and coordinate the implementation of translation technology solutions to serve all parts of the Klook business

• Engage and build relationships with cross-functional teams and stakeholders (Product, Tech, Marketing, etc.) to launch successful localized products

• Collaborate with relevant stakeholders to resolve questions or conflicts related to terminology, language quality and workflow

• Guide product teams to ensure localizability best practices are followed to minimize downstream issues and decrease cost and time-to-market for the localized versions

• Partner with vendors to ensure that the right resources are in place and all deliveries are completed at the expected standards

• Source and manage of freelance linguists and vendors, plan capacity (both in-house and external) and monitor against plan to ensure scalability of Klook content operations

• Create and analyze reports of localization data, to identify patterns and derive insights through large volumes of data around volume, quality, cost, turnaround time and productivity

• Write, edit, review and maintain localization process documents
   
   

What you’ll need

• 5+ years experience as Localization Project and Program Manager in a fast paced role with accountability for delivering projects with multiple components and multiple partners and collaborators

• Experience managing QA programs, including Terminology Management and Style Guide creation

• Have a basic understanding of the engineering and software development processes

• Experience working with multiple TMS (e.g. Smartling, XTM, Smartcat, etc.), CMS and other translation and content management tools

• Experience in people management, ideally with remote direct reports

• Excellent communication skills at all levels of an organization

• Passionate about Klook and our mission

• Be proficient in and run technical processes (e.g. internationalization i18n, l10n QA/testing, linguistic QA processes)

• Be comfortable with constant change, in your role, around you, in the team. You embrace it and try to make the most of each new opportunity.

• Creative as well as strategic problem solver who can demonstrate strong organizational and management skills

• Ability to multi-task / handle several projects simultaneously

• Fantastic skills with stakeholder engagement at all levels of an organization – someone who can communicate equally as effectively to a core project team and C-Suite executives

• Fluency in multiple non-English languages, especially Mandarin, is a strong advantage

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.