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Mandarin Speaking Customer Experience Assistant (Part Time)

Kuala Lumpur

R-1638

Mandarin Speaking Customer Experience Assistant (Part Time)

  • Kuala Lumpur
  • Part Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

工作職責

  • 利用郵件、即時通訊系統及電話處理客戶的各類需求與問題

  • 依照公司標準流程處理客戶諮詢、問題、抱怨。

  • 辨認複雜具難度之個案且提交給予資深團隊夥伴或主管。

  • 使用正向、積極、熱情與專業態度面對客戶

  • 負責後台系統資料輸入,將客服務互動細節以及各項相關數據、抱怨準錯無誤的登錄於系統中

  • 依公司標準服務流程以及各項商品活動辦法準確提供客訂更改以解決顧客各項需求

  • 與供應商之間協調確認活動細節以處理客訂更改需求

  • 具備公司最新更新之標準服務流程及各項商品活動細節

  • 提交顧客反饋給予相關客服部門以達成服務流程改善


職能需求

  • 能夠週末、國定假日輪班制 (8:00-22:00; 每次排班最少4小時)

  • 能夠具備客服導向之問題解決能力以及能夠積極主動的找出解決辦法

  • 能夠請楚且有效率的與顧客使用中、英文溝通

  • 能夠且喜歡於團隊內工作者佳

  • 能夠注重細節並能夠準確且完整處理所交付之業務

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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