Plant

Senior IT Specialist, Information Technology

Taipei

R-1511

Senior IT Specialist, Information Technology

  • Taipei
  • Full Time

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

About IT Services

As a technology company, we always look for new ways to make our internal workflows more efficient. The IT Services team designs, develops and implements new systems to make work even more secure and reliable for all Klookers across the world. 

What you will do:

  • Provide local and regional BAU support to end user and IT systems, administrate and maintain local and global IT system and infrastructure to achieve high accessibility and service stability standards defined by the department.

  • Evaluate and recommend the use of leading-edge technologies and methods, align new technologies with company and department objectives.

  • Apply technology management methodologies to define technology strategy, roadmap and be able to forecast for potential improvements for current and future systems and solutions. Creates, evaluates and implements plans and propose for high impact IT solutions

  • Act as or work with Project Manager, provide professional advice and take charge into IT project implementations.

  • Work with other departments and different stakeholders to identify and evaluate and escalate their needs, and provide solutions when necessary.

  • Apply IT Management principles and ensure local and regional IT services and systems are following the right path

What you will need:

  • Degree or master in Information Technology, Computer Science or Information Systems.

  • 5+ years of hands-on experience in user support or system administration with cloud based infrastructure.

  • Problem solving and analytical skills, ability to solve complex and diverse business problems.

  • Familiar with both Windows and MAC operating systems is a must.

  • Experience with mobile device management systems such as Intune, Jamf are preferred.

  • Experience with and understanding of enterprise platforms and solutions, including identity management (e.g. AAD, Google IdP, Okta), Cloud Platform services(Azure, GCP, AWS) and concepts are preferred.

  • Experience in collaborating with and leading cross-functional groups to produce impactful results.

  • Understanding process automation concepts and being able to apply concepts into solutions to solve real problems. Experience in programming in JavaScript or Python is preferred.

  • Communication and presentation skills in both Chinese and English, both spoken and written. Proficiency in English is highly preferred

  • Candidates with less experience will be considered as IT specialist.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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