Plant

Operations Associate, Global

Kuala Lumpur

R-1918

Operations Associate, Global

  • Kuala Lumpur

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

What you’ll do

Channel Governance

  • Ensure a good communication channel between business teams 

  • Plan, set up and maintain workflows to facilitate better request intake from business teams

  • Maintain an internal resource library with updated playbooks and resources for the partnerships and affiliate team

Operational Excellence

  • Take charge of the communication channel with affiliates and attend promptly to enquiries that may includes reactivation of account, troubleshooting etc

  • Ensure smooth completion of the monthly payment settlement

  • Be the go-to person for all operational matters within the partnerships and affiliate team

Analytics

  • Continuously create and enhance the data dashboards by working with different teams for feedback and requests

  • Work with analytics to set up frameworks for evaluation of campaigns

  • Launch analytics projects and experiments 

What you’ll need

  • Bachelor’s degree

  • At least 2 years’ experience in operations, workflow planning and management

  • Good oral and written communication skills in English

  • Good organization and communication skills 

  • A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required

  • Team Player with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment

  • This role will be based in Malaysia

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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